Connect Instagram and Messenger
Give Conversaa access to the correct professional account and Facebook Page.
Use your own authorised account to approve access. A missing permission or the wrong selected Page can leave a connection looking complete while messages do not arrive.
Prepare Instagram
Use a Professional account: Business or Creator. Turn on Allow access to messages in Instagram's settings. Open Settings > Channels > Instagram in Conversaa.
Instagram settingsConnect Instagram
Choose Connect Instagram. Sign in to the intended account and review the requested access. Return to Conversaa, then send a DM from a different account. Confirm that both the incoming message and outgoing reply arrive.
Connect Messenger
Messenger is rolling out as Facebook approves access. When it is available for your account, open Settings > Channels > Messenger, sign in with the Facebook account authorised to manage the business Page, choose the correct Page and approve the required messaging access.
Messenger settingsTest and assign a person
Send a new message to each connected channel from a separate profile. Confirm delivery in both directions and check that a team member can take over in Inbox. If setup reports missing access, ask the business administrator to correct it.
Open Inbox
You are ready when…
Each connected channel passes its own incoming-message, outgoing-reply and human-handover test.