Teach your assistant and set its voice

Better answers start with clear, current business information. Imported website content needs review before it becomes customer-facing knowledge.

1. 1

   Add your knowledge

   Open Answers. Import from your website or add questions and answers manually. Cover services, prices, hours, location, booking conditions and cancellation rules.

   Open Answers
2. 2

   Review drafts before publishing

   Check dates, numbers and promises. Select the correct drafts and choose Make selected live. Use the all-drafts action only after checking the whole batch. Confirm the action; do not publish outdated website claims just because they were imported.

3. 3

   Set the voice and assistant name

   Open AI settings. Choose the tone, describe how your staff should sound and optionally name your assistant. Example: Warm and direct. Give the answer first, keep it short, and ask one useful follow-up.

   Open AI settings
4. 4

   Set handover expectations

   Decide which issues need a person, such as complaints or uncertain bookings. Use Inbox to pause the AI in a conversation while your team replies, then hand it back when appropriate.

   Open Inbox
5. 5

   Run a realistic test

   Ask about a price, location, an unknown service and a booking. Send several short messages together and a correction. Check that the response covers the whole question without inventing facts. Update the source answer when something is wrong.