Data Deletion Instructions

You can delete your account and all associated data — including conversations, messages, knowledge base entries, audit logs, and connected WhatsApp Business Account and Instagram professional account tokens — from your Conversaa dashboard at Settings → Account → Delete Account.

All associated data is permanently deleted from our production systems within 30 days of the request. Backup copies are purged within a further 60 days on our regular backup rotation.

Send an email to privacy@conversaa.in with the subject “Data Deletion Request” and include:

• the WhatsApp number or Instagram handle you used to contact the business, and
• the name of the business you contacted.

We will verify the request with the business, delete your personal data (conversation history, messages, contact identifier) from our systems within 30 days, and confirm completion by email.

Please note: this deletion applies only to data held by Conversaa. It does not delete data held by the business itself, and it does not delete data held by Meta on the WhatsApp Business Platform or Instagram Messaging. To request deletion from those systems, contact the business directly and Meta via their in-app privacy controls.

• Privacy: privacy@conversaa.in
• Grievance Officer (India, per the DPDP Act, 2023 and the IT Rules 2021, Rule 3(2)):
  • Name: Sumit N (Designated Partner, SourceKode Technologies LLP)
  • Email: grievance@conversaa.in
  • Response SLA: acknowledgement within 24 hours; resolution within 15 days of receipt of a valid complaint