Data Deletion Instructions

To close your account and delete its data — including conversations, messages, bookings, customer records, knowledge base entries, media, audit logs, and the connected WhatsApp Business Account, Instagram and Messenger tokens — email privacy@conversaa.in from the account owner’s email address with the subject “Account Deletion Request” and the name of your business.

We confirm the request with the account owner, then permanently delete the data from our production systems within 30 days. Backup copies are removed within about a further 15 days as backups rotate. You can disconnect WhatsApp, Instagram or Messenger at any time from Settings → Channels; to stop Meta sending messages to us entirely, also remove the Conversaa app in your Meta account’s settings.

Send an email to privacy@conversaa.in with the subject “Data Deletion Request” and include:

• the WhatsApp number, Instagram handle or Messenger name you used to contact the business, and
• the name of the business you contacted.

We will verify the request with the business, delete your personal data (conversation history, messages, contact identifier) from our systems within 30 days, and confirm completion by email.

Please note: this deletion applies only to data held by Conversaa. It does not delete data held by the business itself, and it does not delete data held by Meta on the WhatsApp Business Platform, Instagram or Messenger. To request deletion from those systems, contact the business directly and Meta via their in-app privacy controls.

• Privacy: privacy@conversaa.in
• Grievance Officer (India, per the DPDP Act, 2023 and the IT Rules 2021, Rule 3(2)):
  • Name: Sumit N (Designated Partner, SourceKode Technologies LLP)
  • Email: grievance@conversaa.in
  • Response SLA: acknowledgement within 24 hours; resolution within 15 days of receipt of a valid complaint