We build the thing that answers — so you do not have to.
Conversaa is an AI assistant for WhatsApp, Instagram and Messenger. It reads your business, answers your customers in seconds, and knows when to pass a conversation to a human.
Most small businesses lose customers in the gap between a question and an answer. Somebody asks the price on a Sunday evening, nobody is at the desk, and by Monday they have bought it somewhere else. That gap is not a staffing problem — it is a structural one, and it is the reason Conversaa exists.
We connect to WhatsApp, Instagram and Messenger through the official business platforms — the approved way to message customers — and put every conversation in one inbox. The assistant answers from what your business has told it: your prices, your services, your hours, your policies. When a question falls outside that, it stops and hands over rather than inventing something plausible.
We are deliberately narrow about it. Conversaa is not trying to be a CRM, a helpdesk suite, or a marketing automation platform. It answers messages, takes bookings, and gets out of the way.
Four things we will not trade away.
Principles are cheap to write and expensive to keep. These are the ones the product is actually built around.
Answer, or say who will
An assistant that guesses is worse than no assistant. Conversaa answers from what your business has actually told it, and when it does not know, it hands the conversation to a person instead of improvising.
Your voice, not ours
Replies are grounded in your own information — your prices, your policies, your hours. The point is not to sound like a robot that read your website; it is to sound like your business on a good day.
The customer never waits
Most enquiries arrive outside the hours anyone is at a desk. A reply at 2 AM that is accurate and useful is worth more than a perfect one the next afternoon.
Boring where it counts
Messages are stored before anything else happens to them, failed sends retry, and nothing is deleted quietly. The interesting engineering belongs in the replies, not in whether your data survives.
Who you are actually dealing with.
Published in full, because a business being asked to route its customer conversations through us is entitled to know exactly who is on the other end.